+92 303 7733 573 care@urbantrend.pk

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FAQs

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We offer Cash on Delivery.

1.6 Can I return my order?

Of course, You can return items for exchange within 10 days. Items returned within 10 days of their original shipment date in same as new condition will be eligible for exchange item. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

1.7 I have a discount code, how can I use it?

Key in the voucher code at the field “Coupon Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the coupon code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received.

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 2 to 3 working days, excluding weekends and public holidays. Time stated is based on Pakistan Time (UTC/GMT +5).

2.2 How long will it take for me to receive my order?

The Pakistan  Post UMS delivery time frame is approximately 2 to 3 working days from the time of placing your order. This is applicable to all over Pakistan.

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders on our website.

2.4 What are the shipping charges like?

Shipping charges is Rs: 200/ only for single item via Pakistan Post UMS.

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.6 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our Customer Care Team at care@urbantrend.pk with a snapshot of the product and we will get back to you as soon as we can.

2.7 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at care@urbantrend.pk and we will get back to you as soon as we can.

2.8 I’ve purchased the wrong size or color

We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

2.10 I have not received my parcel, what should I do?

Kindly call us at+92 303 7733 573 to our Customer Care Team. If you have not received your parcel after 2 to 3 working days and we will assist you accordingly.

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